FAQ

🛍️ Orders & Shipping

Q: Where do you ship from?
A: We ship all orders directly from our facility in New Jersey.

Q: Do you ship internationally?
A: At the moment, we only ship within the United States. We’re working on expanding—stay tuned!

Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking details so you can follow your marshmallows every step of the way.

🎁 Products & Custom Orders

Q: Do you offer custom marshmallows for events or gifts?
A: Yes! We love creating custom marshmallows for weddings, birthdays, and corporate gifts. Contact us at Contact@themarshmallowshop.com to get started.

Q: Are your marshmallows handmade?
A: Absolutely! All of our marshmallows are handcrafted in small batches for the perfect texture and flavor.

Q: Are your products allergen-free or vegan?
A: We offer some vegan and allergen-conscious options. Please check each product description for specific ingredient info, or reach out to us if you have any concerns.

💳 Payments & Returns

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.

Q: What is your return policy?
A: Due to the perishable nature of our products, we do not accept returns. If your order arrives damaged or incorrect, please contact us within 48 hours and we’ll make it right!

Q: Can I cancel or change my order?
A: Orders can be changed or canceled within 2 hours of placing them. Email us at Contact@themarshmallowshop.com as soon as possible.

📬 Contact & Support

Q: How can I contact you?
A: You can email us anytime at Contact@themarshmallowshop.com or use the contact form on our website. We usually reply within 24 hours.